My Craft Shop offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities.

This policy is a part of our Terms of Use. By opening an My Craft Shop shop, you’re agreeing to this policy and our Terms of Use.

1. Delivering Your Items

Sellers are responsible for dispatching their sold items to buyers. If you’re using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on My Craft Shop, you agree to:

A. Provide an accurate “dispatches from” address.

B. Specify your postage costs and processing times in your listings.

C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 7 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

E. Dispatch to the address listed on the My Craft Shop receipt.

F. Mark the order as dispatched when you dispatch it. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.

G. Charge an appropriate amount for postage.

By entering tracking information or delivery confirmation on My Craft Shop, you’re giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided on My Craft Shop. If a buyer does not receive their order, they may file a case against your shop.


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